Privacy Policy — LumiTdeed

Definitions

For clarity, the following terms are used in this policy. They describe the scope of personal information and processing activities relevant to LumiTdeed services for apartment acquisition and documentation.

Purposes of Processing

We process personal information for specific, explicit and legitimate purposes necessary to provide documentation and advisory services. Processing is limited to what is necessary for those purposes.

• To assess and prepare transaction documents such as sale and purchase agreements, transfer instruments, and related forms required for apartment acquisition.
• To communicate with clients and third parties about the status of documentation, registration steps, and any requirements from authorities.
• To perform title reviews, checks for encumbrances, and to summarise findings relevant to the acquisition process.
• To conduct billing, process payments, and maintain records of services provided.
• To comply with legal and regulatory obligations, including obligations imposed by Malaysian authorities in relation to property registration and anti-funds laundering checks where applicable.
• To improve the LumiTdeed website and services by using aggregated analytics and feedback.
• To maintain administrative records and resolve disputes or inquiries related to services rendered.
• To implement security, fraud detection, and abuse prevention measures for the safety of users and systems.

Legal Basis for Processing

Where applicable, we rely on lawful bases for processing personal data. The specific basis depends on the nature of the processing activity and applicable law.

• Performance of a contract: processing necessary to provide requested documentation and support for a property transaction.
• Compliance with legal obligations: processing required to meet statutory obligations such as recordkeeping or regulatory enquiries.
• Legitimate interests: processing for fraud prevention, security, and site operation where those interests do not override individual rights.
• Consent: where required for optional features such as marketing communications or certain cookies, consent may be obtained and can be withdrawn.

Cookies and Similar Technologies

We use cookies and similar technologies to make the website work, to measure usage, and to support functionality. You can manage cookie preferences as described below.

Types of cookies used include essential cookies for site operation, analytics cookies to measure usage, and preference cookies to remember user choices.

Categories: essential (required for core functionality), performance (analytics and site improvements), and optional (marketing and personalization where used with consent).

You can control cookies through your browser settings and by using any consent management tools provided on the site. Disabling some cookies may affect site functionality.

Cookie settings and management

Data Sharing and Disclosure

We disclose personal data only as necessary for the purposes described and in accordance with legal requirements. Disclosures are limited to the extent needed for service delivery.

• Service providers who assist with website hosting, payment processing, and analytics under contract and subject to confidentiality obligations.
• Professional advisors or third parties involved in a transaction such as surveyors or notaries where you direct or authorise such sharing.
• Governmental or regulatory authorities when required by law, court order, or regulatory process related to property registration or compliance obligations.
• To buyers, sellers, or their authorised agents as necessary to complete a property transfer or related transaction, where you have engaged our services.
• In connection with the sale or transfer of all or part of LumiTdeed business assets, subject to contractual safeguards and confidentiality.
• Other disclosures with your consent or as otherwise notified at the time of collection.

Cross-Border Transfers

Personal data may be transferred to service providers or partners located outside Malaysia. Such transfers are subject to contractual safeguards and applicable legal requirements to protect personal information.

Where transfers occur, LumiTdeed implements appropriate safeguards such as data processing agreements, limited data sets, and assessment of recipient practices to maintain adequate protection.

Data Retention

We retain personal data only for as long as necessary to fulfil processing purposes, to comply with legal obligations, and to resolve disputes. Retention periods vary by data type and legal requirements.

Account and client records held in connection with a transaction are retained for a period consistent with legal and regulatory obligations and for recordkeeping related to property matters.

Communications and consultation records are retained to maintain service quality, to support follow-up assistance, and to address potential inquiries related to past services.

Technical logs and analytics data may be retained for a limited period to diagnose issues, to analyze trends, and to detect misuse or security incidents.

When retention periods expire or upon validated requests where deletion is appropriate, LumiTdeed will take steps to securely delete or anonymise data unless legal obligations require continued retention.

Your data protection rights

Under applicable data protection principles, you have a set of rights regarding personal information that LumiTdeed processes in connection with apartment acquisition support and documentation services. These rights enable you to inspect and manage how your data is used.

• Access — Request confirmation of whether we process your personal information and receive a copy of that information.
• Correction — Request correction of inaccurate or incomplete personal information we hold about you.
• Deletion — Request deletion of personal information where retention is no longer necessary for the purpose collected or otherwise permitted by law.
• Restriction — Request limitation of processing in certain circumstances, for example while a dispute over accuracy is resolved.
• Objection — Object to processing based on legitimate interests or direct marketing where applicable.
• Data portability — Request a structured, commonly used and machine-readable copy of personal information where technically feasible.
• Withdraw consent — If you previously consented to processing, you may withdraw that consent for future processing.
• Lodge a complaint — You may lodge a complaint with a supervisory authority if you consider our handling of your personal information unlawful.

How to exercise your rights

To submit a request regarding your personal data, contact LumiTdeed using the contact details below. Provide a clear description of the information or action you are requesting and any identity verification required to process the request. Requests are handled in accordance with applicable law.

[email protected]

We aim to acknowledge and respond to requests within 30 days of receipt. Response times may vary depending on complexity and applicable legal requirements; we will communicate any extensions where permitted.